With the convergence of technologies and rapid development, the rate of technological and organizational change required to retain the market share is increasing phenomenally.

Strategic dimensions of the firm are its managerial and organizational processes, its present position and the paths available to it. Firms need to change with the changing technologies to ensure customer satisfaction. An increasing range of small firms, in service activities like co-ordination and distribution will need to obtain the technological competencies to be able to specify, purchase, install and maintain software and hardware systems that help increase their competitiveness in both domestic and global markets. Use of Internet, intranets, extranets and other telecommunication networks can dramatically cut costs, shorten business lead times and response times, support electronic commerce, improve the collaboration of workgroups, develop online operational processes, share resources, lock in customers and suppliers and develop new products and services.